privacy policy

This Privacy Policy describes how we handle personal information collected, used, and shared when a visitor or customers acceses Motive Graphics.

Who we are

We are Motive Graphics Limited
1 Orion Court,
Eaton Socon,
St Neots
PE19 8YU

01480 597 444  |  hello@motivegraphics.co.uk

Our website address is: https://motivegraphics.co.uk

Company number: 12249122

Privacy policy

At Motive Graphics, we take the privacy of our users very seriously. This policy outlines the types of personal information we may collect from you and how we use it.

What personal data do we collect, and why do we collect it

If you leave a comment on our site, you may opt-in to save your name, email address and website in cookies. These are for your convenience, so you do not have to fill in your details again when you leave another comment or complete a form. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will set up several cookies to save your login information and your screen display choices. Login cookies last two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and indicates the post ID of the article you edited, which expires after one day.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Personal information, such as your name and email address, when you voluntarily provide it through our contact forms or sign up for our newsletter.

We will use the submitted data to:

  • Send you newsletters and promotional materials if you have subscribed to them.
  • Respond to your inquiries or provide customer support.

We will retain your personal information for as long as it is necessary to provide you with our services or as required by law.

Cookies

What are cookies

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. Cookies are commonly used to improve user experience by remembering preferences, optimising website performance, and providing personalised content.

Analytics Cookies

These cookies enable us to track and generate reports on the activity occurring on our website. This includes identifying which pages are visited most often and observing our site visitors’ navigation patterns. The data collected through these cookies is anonymous and cannot be used to identify any individual visitors directly. We deploy these cookies onto the website and rely on Adobe to analyse the gathered information. The list below provides details about the 3rd party partners we work with:

  • Meta (including Facebook, 
  • Google
  • Pipedrive
  • Hubspot

Marketing Cookies

These cookies assist us in delivering personalised and relevant services or advertisements to our website visitors and evaluate the effectiveness of our digital marketing campaigns. Additionally, we utilise these cookies to enable third-party plugins, such as social media sharing and liking buttons, and to ensure the smooth playback of video content.

The list below provides details about the 3rd party partners we work with:

  • Meta
  • Google
  • Pipedrive
  • Hubspot
  • Trustpilot
  • LinkedIn

Managing cookies

You can manage your cookie preferences anytime by adjusting your browser settings. Most browsers allow you to refuse cookies or to be notified when a cookie is set. 

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can automatically recognise and approve any follow-up comments instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Data Retention

We will retain your personal information for as long as it is necessary to provide you with our services or as required by law.

Disclosure of Information

We will not disclose your personal information to third parties except as required by law or to provide you with our services.

What rights do you have over your data

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you provided. You can also request that we erase any personal data we hold about you. This does not include any data we must keep for administrative, legal, or security purposes. To exercise your rights, please contact us using the information below.

We will not disclose your personal information to third parties except as required by law or to provide you with our services.

Security

We take appropriate measures to protect the security of your personal information. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

Changes to Privacy Policy

We reserve the right to modify or update this privacy policy at any time. We encourage you to review this policy periodically.

What data breach procedures do we have in place

The first step is to identify a data breach as soon as possible, which may involve receiving reports from employees or affected individuals. Once identified, Motive’s Data Protection Officer would take immediate action to contain the breach and minimise further exposure. This includes determining the types of data involved, the sensitivity of the data, the number of affected individuals, and the potential consequences and notifying ICO.

We would conduct a thorough investigation to understand the cause and scope of the breach. This may involve engaging internal or external IT experts, forensic specialists, or legal counsel. Take appropriate actions to remediate the breach and prevent similar incidents from occurring in the future.

Throughout a data breach, we would provide clear and timely communication to affected individuals, explaining the nature of the breach, the potential risks they may face, and any steps they should take to protect themselves.

Where do we send your data

Visitor comments may be checked through an automated spam detection service.

Really Simple SSL and Really Simple SSL add-ons do not process any personally identifiable information, so the GDPR does not apply to these plugins or the usage of these plugins on our website. 

Contact information

Data Protection Officer
Motive Graphics,
One Orion Court,
Eaton Socon,
St Neots
PE19 8YU

Tel: 01480 597 444

Email: hello@motivegraphics.co.uk

What third parties do we receive data from

Our website may receive data from third-party services, including but not limited to advertisers, analytics providers and Meta. We may use this data to improve our website’s functionality and performance and provide you with relevant content and advertising.

These third-party services may collect data about your browsing behaviour and interactions with our website and other websites and apps. This data may include your IP address, browser type, operating system, device type, and geolocation data. They may also collect information about your interests and preferences, such as pages you have visited or products you have viewed.

We do not sell or rent any personal information collected by third-party services to any other party. However, we may share non-personal information, such as aggregated or anonymised data, with third-party service providers to improve our website and services.

Please note that we have no control over third-party services’ data collection and processing practices. We encourage you to review the privacy policies of these services to understand how they collect and use your information.

By using our website, you consent to the collection and use of data by third-party services in accordance with their respective privacy policies. 

What automated profiling do we do with user data

Analytics Cookies

These cookies enable us to track and generate reports on the activity occurring on our website. This includes identifying which pages are visited most often and observing our site visitors’ navigation patterns. The data collected through these cookies is anonymous and cannot be used to identify any individual visitors directly. We deploy these cookies onto the website and rely on Adobe to analyse the gathered information. The list below provides details about the 3rd party partners we work with:

  • Meta
  • Google
  • Pipedrive
  • Hubspot

Embedded content from other websites

Our website may include embedded content (e.g. videos, images, articles, etc.) from other websites. Embedded content from other websites behaves exactly as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

We do not have any control over these third-party websites. We, therefore, cannot be responsible for the protection and privacy of any information you provide while visiting such websites. Please review the privacy policies of any such websites before providing any personal information.

However, we make every effort only to embed content from reputable sources and to review their privacy policies and terms of use before embedding their content on our website. We also provide this disclosure to inform you of the potential data collection and tracking practices associated with embedded content from other websites.

By using our website, you agree to our use of embedded content from other websites and acknowledge the potential data collection and tracking practices associated with such content.

Changes to Privacy Policy

We reserve the right to modify or update this privacy policy at any time. We encourage you to review this policy periodically.

Last updated: 9/5/23

Contact information

If you have any questions or concerns about our privacy policy, please contact us:

Data Protection Officer
Motive Graphics,
One Orion Court,
Eaton Socon,
St Neots
PE19 8YU

Tel: 01480 597 444

Email: hello@motivegraphics.co.uk

Privacy Policy - Motive Graphics 2